Refund policy

Returns, Refunds and Exchanges Policy

Elements of Design stands behind the quality and beauty of our products! We offer a one year warranty on all our jewellery – and many brand name pieces have longer warranty’s (i.e. many watch brands have a two year warranty). The companies we work with are flexible and understand the need for the customer to be 100% satisfied with their purchase.

Pictures can sometimes be misleading. We have all bought items online, or from a catalogue, and upon receiving them thought that the item was going to be bigger or smaller. Please read all the measurements on the items you are interested in, and visualize the item’s size (with a ruler in hand). 

14-Day Return Policy

Our 14-day return policy gives you plenty of time to consider your purchase. If at anytime during this 2-week period you want to return your item, we require you contact us immediately of your decision by phone or email. We will then issue you a RMA (return merchandise authorization) number and guide you through the steps listed below to make your return a simple procedure. 

Refunds

If for any reason you are not satisfied, you can return your item(s) (without custom engraving or any other signs of alteration) for a refund or exchange. Contact our store at elements@tcc.on.ca to request RMA (return merchandise authorization) #. Please explain the reason for the return.